SA Developer .NET

My Client has been chosen as the Best Bank in South Africa for the second consecutive year in the Euromoney Awards for Excellence.
They are a South African-based financial services company with a global presence.
They operate from 17 African countries and 21 countries on other continents, including the key financial centre’s of Europe, the Americas and Asia.
My Client is pleased to report another year of strong financial performance, a year in which all financial targets were met. The group grew headline earnings per share 19% to 837, 4 cents per share and generated a return on equity of 27, 1%.
My Client believes that it is through their people that they will succeed.
So, it is only natural that they want to be the first choice as employer for highly talented people.

To achieve this they have put in place initiatives that include:
Improved recruiting practices;
Extensive transformation strategy that covers staff, customers and the communities in which we operate;
People development and support programmes; and a range of incentive and recognition schemes.
They employ a wide range of skills across various business areas. You could kick-start or revive your career by applying for a vacancy with this Financial Giant!

To minimise the impact of problems and re-occurring incidents on the business, caused by errors or failures within the IT infrastructure through effective root-cause analysis and error control.

Applying and adherence to the problem management process to establish the root cause of problems as well as error control.
Effective problem solving, analysis and management reporting.
Collaboration with Incident , Change management teams and Production areas to ensure the effectives of the problem management process within Group IT.
Conducting Post Outage review meetings to investigate and determine the root cause of problems.
Perform analysis on recurring events to proactively identify known errors and initiating Service Improvement plans to eradicate repeat incidents.
Manage all proactive and reactive Service Improvement Plans initiated.
Responsible for assembling and leading virtual cross-functional teams for Problem investigations.
Manage and coordinating problem investigations through its entire lifecycle.
Assist with improving the maturity of the Problem Management operational process across Group IT.
Coordinates problem management activities with other Operational Process Coordinators.
On an ongoing basis, review the process to identify, recommend and action any identified improvements.
Ensure that Problem Management process, procedures and work instructions are followed across Group IT.
Ownership, monitoring, tracking and escalation of the state of all problem investigations and error resolutions as well as the end to end process.

• Matric (minimum).
• ITIL Problem Management Certification.
• Project Management Certification.
• Degree or Diploma in Information Technology
• Minimum of 3 years ITIL process experience with vast knowledge of Incident, Problem and Change disciplines.
• 3 to 5 years experience in an IT Service or a Production Support environment.
• Experience in the ATM Self Service Channel would be an added advantage.

Please submit your own detailed Microsoft Word resume and contact information to ivy@itandgeneral.co.za

Please include the reference code of this advert as well as your Name and the Position applied for in the subject line of your e-mail. (i.e. 'IS123ABC, Joe Soap, Astronaut')
Also please provide the following additional information to speed up your application:
Notice period:
Current salary package and breakdown:
Expected salary:
ID Number:
Reasons for leaving all previous positions:

South African Citizens will get preference. Non-Citizens must provide a valid current work permit and have a proven 2-year or more work history in South Africa.

If there is no response to your e-mail within two weeks of your application, please accept that your application was unsuccessful.
Do you qualify for this position? If so, apply in confidence.
If you do not qualify, please do not apply as your CV will not be accepted.

Kind regards,
Ivy Skosana
0861482634
ivy@itandgeneral.co.za